Shipping policy

Shipping & Delivery Policy

Last Updated: October 23, 2026

At refrigerantDirect, we understand how important it is for HVAC professionals to receive their refrigerants quickly and reliably. That's why we offer fast order processing, dependable shipping, and FREE shipping on eligible orders throughout the contiguous United States.

Please review our shipping and delivery information below.

1. Free Shipping

We are pleased to offer FREE standard shipping on all orders within the contiguous United States (48 states).

  • No minimum purchase required.

  • No hidden standard shipping fees.

  • Orders are shipped using trusted carriers, including FedEx.

  • Shipping availability may vary depending on the refrigerant type and delivery location.

At this time, we do not offer standard shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.

2. Order Processing Time

We work hard to get your order shipped as quickly as possible.

Most orders are processed and shipped within 1 business day (24 business hours) after payment confirmation.

  • Orders are processed Monday through Friday, excluding federal holidays.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Orders placed later in the business day may begin processing the following business day.

  • Processing times may be extended during periods of high order volume or due to product availability.

Once your order ships, you will receive a shipping confirmation email containing tracking information.

3. Estimated Delivery Times

Our standard estimated delivery timeframe is 3–5 business days within the contiguous United States.

Delivery times may vary based on your location, carrier schedules, weather conditions, and other circumstances outside our control.

Please note:

  • Delivery estimates are not guaranteed arrival dates.

  • Weekends and federal holidays are not counted as business days.

  • Remote or rural locations may experience longer transit times.

  • Carrier delays, severe weather, or transportation restrictions may affect delivery.

We recommend placing orders in advance to avoid interruptions to your HVAC projects.

4. Shipping Carriers

We primarily use FedEx and other approved shipping carriers when necessary.

The carrier and shipping service may vary based on the destination, product type, package weight, and applicable hazardous-material transportation requirements.

All shipments are prepared in accordance with applicable shipping and safety regulations.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.

You can use this tracking information to monitor your shipment's progress and estimated delivery date.

Please allow up to 24 hours after receiving your tracking number for tracking updates to appear in the carrier's system.

If you have not received tracking information after your order's expected processing period, please contact us.

6. Shipping Restrictions

Because refrigerants are regulated materials, certain shipping restrictions may apply.

  • Some refrigerant products may be subject to hazardous-material shipping requirements.

  • Delivery may be restricted to certain addresses or geographic locations.

  • We may be unable to ship to P.O. boxes, APO/FPO addresses, or locations where the carrier cannot legally or safely transport the product.

  • Additional verification or shipping arrangements may be required for certain orders.

We reserve the right to cancel and refund orders that cannot be shipped safely or legally to the requested destination.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify your shipping address before placing your order.

If you notice an error, contact us immediately at refrigerantdirect@gmail.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

Additional shipping charges resulting from incorrect addresses or unsuccessful delivery attempts may be the customer's responsibility, where permitted by applicable law.

8. Delayed or Missing Shipments

Although we strive to deliver orders within the estimated timeframe, occasional delays may occur.

If your shipment is delayed, we recommend checking the tracking information for the latest updates.

If your package appears lost or has not arrived within a reasonable period after the estimated delivery date, please contact us.

Our team will assist with investigating the shipment and coordinating with the carrier.

If an order is confirmed lost in transit, we will work toward an appropriate resolution, including replacement or refund where applicable.

9. Damaged Shipments

Please inspect your order upon delivery.

If your refrigerant cylinder or packaging arrives visibly damaged, contact us as soon as possible.

To help us investigate, please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the product and packaging, if safe to obtain

Important: Do not connect, use, or attempt to repair a damaged or leaking refrigerant cylinder.

If you suspect a refrigerant leak, avoid handling the cylinder unnecessarily and follow appropriate safety precautions.

Please contact us at refrigerantdirect@gmail.com for further assistance.

10. Delivery Confirmation

A shipment may be marked as delivered once the shipping carrier confirms delivery to the designated address.

If your tracking information shows "Delivered" but you cannot locate the package, please check the delivery location and contact us promptly.

We will assist with reviewing the carrier's delivery information and investigating any reported delivery issues.

Delivery confirmation does not eliminate any rights or remedies available under applicable law.

11. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will do our best to accommodate requests before an order ships.

Once an order has been dispatched, changes or cancellations may no longer be possible.

For information about eligible returns after delivery, please review our Return & Refund Policy.

12. Contact Us

If you have any questions regarding shipping, delivery, tracking, or an existing order, please contact us.

refrigerantDirect
Website: https://refrigerantdirect.com
Email: refrigerantdirect@gmail.com

We appreciate your business and look forward to helping you get the refrigerants you need, when you need them.