Refund policy

Return & Refund Policy

Last Updated: October 23, 2026

At refrigerantDirect, we are committed to providing high-quality refrigerants at competitive prices with fast, reliable shipping throughout the United States. We understand that sometimes a return may be necessary, which is why we offer a 30-day return policy on eligible purchases.

Please review the following terms before requesting a return.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the following conditions must be met:

The refrigerant cylinder must be completely unused, unopened, and in its original factory-sealed condition.
The original packaging, labels, safety markings, and protective seals must remain intact.
The product must not have been installed, connected to equipment, discharged, tampered with, or otherwise used.
The item must be in the same condition in which it was originally delivered.
Proof of purchase or an order number must be provided.

All returns are subject to inspection and approval.

Returns requested after 30 days from the delivery date are not eligible for a refund, except where required by applicable law.

2. How to Start a Return

To request a return, please contact our customer support team at refrigerantdirect@gmail.com.

Please include:

Your full name
Your order number
The product you wish to return
The reason for your return

Our team will review your request and provide instructions if your return is approved.

Do not ship any refrigerant cylinders back without prior authorization.

Due to the regulated nature of refrigerants, returns must comply with applicable transportation and hazardous-material shipping requirements. Customers must follow the return shipping instructions provided by our team.

Unauthorized returns may be refused.

3. Return Shipping Costs

We offer free shipping on all orders within our eligible U.S. shipping areas.

For returns initiated due to a change of mind, an incorrect product selection, or an item no longer being needed, customers are responsible for all applicable return shipping costs.

If your order arrives damaged, defective, or incorrect due to an error on our part, we will review the issue and arrange an appropriate resolution, including return shipping where applicable.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns, except where required by law.

4. Damaged, Defective, or Incorrect Products

Please inspect your shipment upon delivery.

If you receive a damaged, defective, leaking, or incorrect refrigerant cylinder, contact us as soon as possible at refrigerantdirect@gmail.com.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging, if safely possible.

Our team will review the information and determine the appropriate resolution, which may include a replacement, refund, or other remedy.

For safety reasons, do not use, connect, or attempt to repair a damaged or leaking refrigerant cylinder.

Do not attempt to ship a leaking or compromised cylinder. Contact us for further instructions.

5. Non-Returnable Items

For safety, quality assurance, and regulatory reasons, we generally cannot accept returns of:

Opened or partially used refrigerant cylinders
Cylinders with broken or missing factory seals
Products that have been connected to HVAC equipment
Refrigerants that have been discharged, transferred, mixed, or contaminated
Cylinders with altered, removed, or damaged identification labels
Products damaged through improper handling, storage, or use after delivery
Items specifically marked as final sale or non-returnable at the time of purchase

These restrictions do not exclude remedies required by applicable law for defective, damaged, or incorrectly supplied products.

6. Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If you ordered the wrong refrigerant type, please contact us to determine whether your unopened and unused product qualifies for a return.

Once an eligible return is approved and refunded, you may place a new order for the correct product.

If we shipped an incorrect or defective product, we will work with you to resolve the issue.

7. Refund Processing

Once an authorized return is received, our team will inspect the product to verify that it meets our return eligibility requirements.

We will notify you whether your refund has been approved or declined.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Refunds may be declined if the returned product does not meet the conditions outlined in this policy, subject to applicable law.

Ifmore than 15 business days have passed since your refund was approved and you have not received it, please contact our support team.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at refrigerantdirect@gmail.com.

We will make every reasonable effort to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, we cannot guarantee cancellation.

If the order has already shipped, any return request will be subject to the eligibility requirements and return procedures outlined in this policy.

9. Refrigerant Shipping & Safety Requirements

Refrigerant cylinders are subject to specific handling, storage, and transportation regulations.

For this reason:

Customers must receive return authorization before shipping refrigerant products.
Return shipments must comply with applicable U.S. Department of Transportation regulations and carrier requirements.
Refrigerant cylinders must not be shipped using an unauthorized shipping method.
Customers must not release, discharge, or improperly dispose of refrigerant to facilitate a return.
Damaged or leaking cylinders must not be returned without specific safety and shipping instructions.

We reserve the right to refuse returns that cannot be transported safely or legally, subject to applicable consumer protection laws.

10. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable federal or state consumer protection laws.

If an item arrives defective, damaged, materially different from its description, or incorrect, please contact us so we can review and resolve the issue appropriately.